Legal & Privacy

Who we are

Mdumbe Global Enterprises (Pty) Ltd ("MDG", "we", "us", "our") is a South African technology company registered in South Africa. This Privacy Policy explains how we collect, use, and protect personal information when you interact with our website at www.mdumbeglobal.co.za and when you engage with our services.

Information we collect

We may collect the following types of personal information:

• Contact information: name, email address, phone number, company name
• Enquiry and project details: information you share in contact forms or direct communications
• Technical data: IP address, browser type, pages visited, visit duration (via analytics)
• Communication records: emails, WhatsApp messages, and other correspondence

How we use your information

We use personal information to:

• Respond to enquiries and provide requested services
• Manage our business relationship with clients
• Issue invoices and process payments
• Send relevant project updates and communications
• Improve our website and services
• Comply with legal obligations

We do not sell, rent, or trade personal information to third parties.

How we store and protect information

Personal information is stored on secure servers with access limited to authorised MDG personnel. We use industry-standard security measures including SSL/TLS encryption for data in transit and secure access controls for data at rest. We retain personal information for as long as necessary to deliver services and meet our legal obligations.

Cookies and tracking

Our website uses minimal cookies for basic functionality and analytics. We use Google Analytics to understand site usage in aggregate form. You can disable cookies in your browser settings at any time. We do not use tracking cookies for advertising purposes.

Third-party services

We may use third-party tools including Google Analytics, Google Workspace, and form processing services. These providers operate under their own privacy policies and are contractually bound to protect any personal data they process on our behalf.

Your rights

You have the right to: access the personal information we hold about you; request correction of inaccurate information; request deletion of your information (subject to legal retention requirements); and object to processing of your information. Contact us at info@mdumbeglobal.co.za to exercise these rights.

Updates to this policy

We may update this Privacy Policy from time to time. Material changes will be noted with an updated effective date. Continued use of our website after changes constitutes acceptance of the updated policy.

Acceptance of terms

By accessing and using www.mdumbeglobal.co.za ("the Website"), you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use the Website. These terms are governed by the laws of the Republic of South Africa.

Website use

You may use this Website for lawful purposes only. You agree not to:

• Use the Website in any way that violates applicable South African or international law
• Transmit unsolicited commercial communications
• Attempt to gain unauthorised access to any part of the Website or its infrastructure
• Reproduce, distribute, or commercially exploit Website content without written permission

Intellectual property

All content on this Website — including text, graphics, logos, images, code, and design — is the property of Mdumbe Global Enterprises (Pty) Ltd or its content suppliers and is protected by South African and international copyright law. You may not reproduce, republish, or commercially exploit any content without express written permission from MDG.

Service agreements

Separate written agreements govern all professional services engagements between MDG and its clients. These Terms of Use apply to the Website only and do not constitute a service agreement. Service delivery, payment terms, intellectual property transfer, and liability are governed by individual client contracts.

Limitation of liability

The Website is provided on an "as is" basis. MDG makes no warranties, express or implied, regarding the Website's availability, accuracy, or fitness for a particular purpose. To the maximum extent permitted by South African law, MDG shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the Website.

Third-party links

The Website may contain links to third-party websites. MDG does not control or endorse these sites and accepts no responsibility for their content or practices.

Governing law and jurisdiction

These Terms of Use are governed by the laws of the Republic of South Africa. Any disputes arising from or relating to the use of this Website shall be subject to the jurisdiction of the South Gauteng High Court.

Changes to terms

MDG reserves the right to update these Terms of Use at any time. Continued use of the Website after changes are posted constitutes acceptance of the revised terms.

Our commitment to POPIA

Mdumbe Global Enterprises (Pty) Ltd is committed to complying with the Protection of Personal Information Act, No. 4 of 2013 (POPIA), which regulates how personal information is collected, processed, stored, and destroyed in South Africa.

Responsible Party

Under POPIA, MDG is the Responsible Party for personal information collected through our website and business operations.

Lawful grounds for processing

We process personal information on the following lawful grounds under POPIA:

• Contract: Processing necessary for the performance of a service agreement with you
• Consent: Where you have given us consent (e.g. contact forms, marketing communications)
• Legitimate interest: Processing necessary for MDG's legitimate business interests
• Legal obligation: Processing required to comply with South African law

Data subject rights under POPIA

As a data subject, you have the following rights:

• Right to access: Request a record of personal information we hold about you
• Right to correction: Request correction of inaccurate or incomplete information
• Right to deletion: Request deletion of personal information (subject to legal retention obligations)
• Right to object: Object to the processing of your personal information
• Right to lodge a complaint: Lodge a complaint with the Information Regulator of South Africa

Trans-border information flows

We may transfer personal information outside South Africa when using cloud services or third-party providers (e.g. Google Workspace). Such transfers only occur to countries or parties that provide adequate protection as contemplated by POPIA, or where you have consented to the transfer.

Security safeguards

MDG takes reasonable technical and organisational measures to prevent loss, damage, unauthorised destruction, and unlawful access to personal information. In the event of a data breach that could result in harm to data subjects, we will notify affected individuals and the Information Regulator as required by POPIA.

Retention and destruction

We retain personal information only for as long as necessary for the purpose for which it was collected, or as required by law. When information is no longer required, it is securely deleted or destroyed.

Contact the Information Regulator

If you are not satisfied with how we have handled your personal information, you may lodge a complaint with the Information Regulator:

• Website: www.justice.gov.za/inforeg
• Email: inforeg@justice.gov.za
• Physical address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001

How to exercise your rights

To exercise any of your rights under POPIA, contact our Information Officer at info@mdumbeglobal.co.za. We will respond within a reasonable timeframe and in accordance with POPIA requirements.